{"id":10870,"date":"2022-03-18T15:55:53","date_gmt":"2022-03-18T21:55:53","guid":{"rendered":"http:\/\/centroid.com.mx\/blog\/?page_id=10870"},"modified":"2022-10-27T20:32:34","modified_gmt":"2022-10-28T01:32:34","slug":"modern-business-serv-c1-resp","status":"publish","type":"page","link":"http:\/\/centroid.com.mx\/blog\/modern-business-serv-c1-resp\/","title":{"rendered":"Modern Business &#8211; Serv C1"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; min_height=&#8221;100&#8243; min_height_units=&#8221;vh&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1666920515242{background: #f7f7f7 url(http:\/\/centroid.com.mx\/blog\/wp-content\/uploads\/2022\/10\/Nosotros-7.png?id=11374) !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Servicio al Cliente&#8221; font_container=&#8221;tag:h2|font_size:52px|text_align:center|color:%23dd3333|line_height:1.02em&#8221; letter_spacing=&#8221;-2.5&#8243; use_theme_fonts=&#8221;yes&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1651110145315{margin-bottom: 16px !important;}&#8221;][vc_custom_heading text=&#8221;Servicio al Cliente&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:left|color:%23ffffff|line_height:1.02em&#8221; letter_spacing=&#8221;-1&#8243; use_theme_fonts=&#8221;yes&#8221; hide_lg=&#8221;cesis_hidden-lg&#8221; css=&#8221;.vc_custom_1651110158802{margin-bottom: 16px !important;}&#8221;][vc_column_text font_size=&#8221;18px&#8221; line_height=&#8221;24px&#8221; max_width=&#8221;570px&#8221; text_ctn_pos=&#8221;cesis_line_d_left&#8221; font_color=&#8221;#dd3333&#8243;]<\/p>\n<p style=\"text-align: left;\">Incrementa la satisfacci\u00f3n de tus clientes.<\/p>\n<p style=\"text-align: left;\">Ofrece a tus clientes la comunicaci\u00f3n por los canales que actualmente est\u00e1n demandando.<\/p>\n<p>[\/vc_column_text][cesis_button button_text=&#8221;Quiero que me CONTACTEN&#8221; link=&#8221;http:\/\/centroid.com.mx\/blog\/modern-business-contact-1\/&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_medium&#8221; button_radius=&#8221;100&#8243; use_icon=&#8221;yes&#8221; icon_pos=&#8221;cesis_button_icon_right&#8221; icon_animation=&#8221;hover&#8221; button_text_color=&#8221;#dd3333&#8243; button_bg_color=&#8221;#ffffff&#8221; button_border_color=&#8221;#c4c4c4&#8243; h_button_text_color=&#8221;#000000&#8243; h_button_bg_color=&#8221;#29e81c&#8221; button_f_size=&#8221;12px&#8221; button_f_weight=&#8221;500&#8243; icon=&#8221;fa-rightarrow&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530957524299{background-color: #f7f9fb !important;}&#8221;][vc_column css=&#8221;.vc_custom_1648764492882{padding-top: 35px !important;padding-bottom: 35px !important;}&#8221;][vc_custom_heading text=&#8221;Servicio al cliente&#8221; font_container=&#8221;tag:h1|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1646346465035{margin-bottom: 15px !important;}&#8221;][vc_custom_heading text=&#8221;Tus clientes ser\u00e1n atendidos por profesionales que resolver\u00e1n cualquier duda o problema con seriedad, rapidez, eficacia y con la calidad que tu negocio demanda&#8221; font_container=&#8221;tag:h4|font_size:20px|text_align:center|color:%236d7783|line_height:24px&#8221; google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1649864074008{margin-bottom: 25px !important;padding-right: 5vh !important;padding-left: 5vh !important;}&#8221;][vc_single_image image=&#8221;11183&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1664415671426{margin-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;BENEFICIOS&#8221; font_container=&#8221;tag:h4|font_size:18px|text_align:center|color:%236d7783|line_height:24px&#8221; google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1647629201026{padding-right: 20vh !important;padding-left: 20vh !important;}&#8221;][vc_custom_heading text=&#8221;\u2022 Conseguir\u00e1s satisfacci\u00f3n y fidelizaci\u00f3n de tus clientes.<br \/>\n\u2022 Mejorar\u00e1s la imagen de tu empresa.<br \/>\n\u2022 Lograr\u00e1s diferenciarte de tu competencia con un servicio de atenci\u00f3n al cliente de calidad y con personal calificado.<br \/>\n\u2022 Conocer\u00e1s las debilidades y carencias de tu producto o servicio, analizando los comentarios de tus clientes tras la recepci\u00f3n de las llamadas.<br \/>\n\u2022 Sabr\u00e1s cuales son las necesidades de tus clientes y podr\u00e1s adaptarte a ellas.<br \/>\n\u2022 Podr\u00e1s disponer de varios canales de atenci\u00f3n.&#8221; font_container=&#8221;tag:h4|font_size:16px|text_align:center|color:%236d7783|line_height:24px&#8221; google_fonts=&#8221;font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:300%20light%20regular%3A300%3Anormal&#8221; hide_md=&#8221;cesis_hidden-md&#8221; hide_sm=&#8221;cesis_hidden-sm&#8221; css=&#8221;.vc_custom_1651110447652{margin-bottom: 25px !important;padding-right: 25vh !important;padding-left: 25vh !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1530960474821{margin-bottom: 16px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #dbdee5 !important;border-left-style: solid !important;border-right-color: #dbdee5 !important;border-right-style: solid !important;border-top-color: #dbdee5 !important;border-top-style: solid !important;border-bottom-color: #dbdee5 !important;border-bottom-style: solid !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;10729&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1647049585319{margin-bottom: 0px !important;padding-top: 3vh !important;}&#8221;][vc_images_carousel images=&#8221;10731,10732&#8243; img_size=&#8221;medium&#8221; speed=&#8221;3400&#8243; autoplay=&#8221;yes&#8221; wrap=&#8221;yes&#8221; css=&#8221;.vc_custom_1647625602969{padding-top: 3vh !important;padding-left: 15vh !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1530960545098{padding-top: 5vh !important;padding-right: 5vh !important;padding-bottom: 5vh !important;padding-left: 5vh !important;}&#8221;][vc_custom_heading text=&#8221;Servicio a cliente&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Asistencia permanente especializada<\/li>\n<li>Gesti\u00f3n y control de tu atenci\u00f3n y servicio<\/li>\n<li>Grabaci\u00f3n de llamadas y pantallas<\/li>\n<li>Monitoreo silencio y superaci\u00f3n continua<\/li>\n<li>Sistema de manejo de &#8220;Scripts especializado y adaptado a tu negocio.<\/li>\n<li>Ofrece la atenci\u00f3n automatizada de un Contestador Autom\u00e1tico:<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Flexibilidad en el dise\u00f1o y armado del \u00e1rbol de comunicaci\u00f3n, con acceso a bases de datos para consultas automatizadas, sencillas y r\u00e1pidas.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Atiende a tus clientes por m\u00faltiples canales.<\/strong><\/p>\n<ul>\n<li>Ofrece un servicio Ominacanal; todos tus canales de comunicaci\u00f3n integrados entre s\u00ed y gestionados por herramientas especializadas.<\/li>\n<li>Facebook, Chat institucional, WhatsApp, Twitter, Telegram, Web, email y llamada.<\/li>\n<\/ul>\n<p>[\/vc_column_text][cesis_button button_text=&#8221;Quiero que me CONTACTEN&#8221; link=&#8221;http:\/\/centroid.com.mx\/blog\/modern-business-contact-1\/&#8221; target=&#8221;_blank&#8221; button_size=&#8221;cesis_button_medium&#8221; button_radius=&#8221;100&#8243; use_icon=&#8221;yes&#8221; icon_pos=&#8221;cesis_button_icon_right&#8221; css_animation=&#8221;none&#8221; delay=&#8221;250&#8243; margin_right=&#8221;&#8221; button_text_color=&#8221;#dd3333&#8243; button_bg_color=&#8221;#e8e8e8&#8243; button_border_color=&#8221;#848484&#8243; h_button_text_color=&#8221;#000000&#8243; h_button_bg_color=&#8221;#29e81c&#8221; button_f_size=&#8221;12px&#8221; button_f_weight=&#8221;500&#8243; button_l_spacing=&#8221;0.5&#8243; icon=&#8221;fa-rightarrow&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1530960479826{margin-bottom: 16px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #dbdee5 !important;border-left-style: solid !important;border-right-color: #dbdee5 !important;border-right-style: solid !important;border-top-color: #dbdee5 !important;border-top-style: solid !important;border-bottom-color: #dbdee5 !important;border-bottom-style: solid !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1530960512943{padding-top: 5vh !important;padding-right: 5vh !important;padding-bottom: 5vh !important;padding-left: 5vh !important;}&#8221;][vc_custom_heading text=&#8221;Servicios de Inbound y Outbound&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Servicio al cliente, atiende las llamadas de tus clientes, evita tener abandono de llamadas que afecten tu imagen, ten disponibilidad de herramientas y tecnolog\u00eda de vanguardia en tu servicio evitando que tengas que realizar grandes inversiones.<\/p>\n<ul>\n<li>Atiende tus llamadas de servicio con gente dedicada, con servicio estandarizado al manejar guiones y P&amp;R adaptadas a tu servicio.<\/li>\n<li>Dales seguimiento personalizado a tus clientes, para saber si ha estado recibiendo la atenci\u00f3n que esperaba, realizando encuestas de servicio.<\/li>\n<li>Realiza llamadas de UP-SALE o CROSS-SALE.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;11227&#8243; img_size=&#8221;940&#215;788&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1666920742493{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1530960319178{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #dbdee5 !important;border-left-style: solid !important;border-right-color: #dbdee5 !important;border-right-style: solid !important;border-top-color: #dbdee5 !important;border-top-style: solid !important;border-bottom-color: #dbdee5 !important;border-bottom-style: solid !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;10732&#8243; img_size=&#8221;450&#215;350&#8243; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1647050874553{margin-bottom: 0px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1530960551716{padding-top: 5vh !important;padding-right: 5vh !important;padding-bottom: 5vh !important;padding-left: 5vh !important;}&#8221;][vc_custom_heading text=&#8221;Conoce a detalle tu operaci\u00f3n&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<em><strong>Conoce a detalle como proporcionamos el servicio con Indicadores: KPI\u2019s, tasa de abandono, calidad de llamada, # de contactos, tipo de llamadas, etc.<\/strong><\/em><\/p>\n<ul>\n<li>Grabaci\u00f3n del 100% de las llamadas y pantallas capturadas<\/li>\n<li>Grabaci\u00f3n del 100% de las conversaciones por Chat o redes sociales<\/li>\n<li>Si manejas IVR, conoce como navega tu cliente<\/li>\n<\/ul>\n<p>Conoce lo que dicen tus clientes, genera informaci\u00f3n de inteligencia de mercado para tus \u00e1reas de servicios a clientes y mercadotecnia.<\/p>\n<p><em><strong>\u00a1Un gran valor en la informaci\u00f3n que obtienes!<\/strong><\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; 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Ofrece a tus clientes la comunicaci\u00f3n por los canales que actualmente est\u00e1n demandando. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10870","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/pages\/10870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/comments?post=10870"}],"version-history":[{"count":27,"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/pages\/10870\/revisions"}],"predecessor-version":[{"id":11376,"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/pages\/10870\/revisions\/11376"}],"wp:attachment":[{"href":"http:\/\/centroid.com.mx\/blog\/wp-json\/wp\/v2\/media?parent=10870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}